If you think you may have been exposed to or infected with COVID-19, please notify a Madison Fox consultant immediately so that your appointment can be re-arranged.

By attending the appointment, you are confirming that you have not been exposed to COVID19 and are not experiencing symptoms such as high temperature, a new, continuous cough, a loss or change to your sense of smell or taste.

Please note that only one household, plus your Madison Fox consultant, can attend viewings. Sharers who do not currently live together do not count as one household.

In order to ensure the safety of our customers and teams, it is extremely important that before an appointment can go ahead you comply with our appointment guidelines. If these guidelines are not adhered to, unfortunately we will be unable to carry out your appointments.

Please read below for a series of FAQs to help answer any questions you may have about the measures we are taking to ensure the safety of everyone involved in a property transaction

Will I have to bring my own personal protective equipment (PPE) on a viewing?

Yes, and this is a strict requirement. In order to maintain the safety of everyone concerned, all customers will be required to wear their own PPE during viewings. You will also be required to use hand sanitiser before entering a property on a viewing.

Will I be able to view a property if I don’t have a face covering and hand sanitiser?

Unfortunately you will not be permitted to view a property without wearing a face covering and using hand sanitiser. This is to protect you, the current occupiers of a property, and our teams and in line with Government guidelines.

How many people can come on a viewing?

In line with the latest Government guidelines, only one household, along with a Madison Fox consultant, can view a property at any one time. Please note that sharers who are not currently living together do not count as one household.

What are you going to do to ensure safety during a viewing?

Before entering a property we will ask all parties to use hand sanitiser. We will also ask all parties to wear a face covering and social distancing guidelines will be observed. We will also be requesting that the occupiers of the property open all doors and curtains, and turn on any lights so that we minimise surfaces being touched. We will ask any occupiers of a property to vacate the property for the duration of the viewing

Can I view multiple properties?

If you would like to view multiple properties during one appointment, please speak to your Madison Fox consultant who will ensure that all guidelines are followed for each property viewed.